Support

Allegro offers support for many software applications, databases and server operating systems with direct access to experienced I.T. experts, on-site or remote.

Rely on Allegro’s support for the necessary protection you need 24×7. Whether you need Progress, PostgreSQL, or MySQL support, you can get reliable, responsive answers from Allegro.

How Allegro’s expert Support Team Helps:

•     On-demand, 24×7 means you’re always protected
•     Proactive monitoring helps prevent problems before they can occur
•     After hours and weekend support to meet your schedule
•     Bundled services fit both your business needs and your business budget
•     Discounted rates for those unexpected needs outside the support plan

What’s Covered in Allegro’s Support Plans?

•     Discounted service rates – Save on regular maintenance and more when you become part of Allegro’s support plan.
•     Monitoring services – Rest easy knowing your systems are watched even when you are not there.
•     Managed DB administration – Let Allegro keep your MySQL, Postgres, and Progress databases in top shape so you can focus on running your business.
•     Quick emergency response times – Be quickly assisted during a disaster or crisis to prevent huge data loss or long periods of downtime.
•     Tailored support plans – Cover your administration needs for both SugarCRM (LAMP) and Progress systems.
•     Microsoft Windows NT, Windows 2000, Windows Server 2003
•     HP-UX and AIX
•     Sun Solaris
•     DEC Unix, Compaq Tru64, Hewlett-Packard Tru64
•     SCO UnixWare, OpenServer, Unix, Xenix
•     Linux (Red Hat, SuSE, Debian, Caldera, etc.)

Programming and Development Support

•     Progress 4GL, OpenEdge 4GL
•     PHP, JavaScript and AJAX
•     Java
•     Microsoft .Net, Visual BASIC, C#, C, C++

Database Administration and Performance Tuning

•     Progress / OpenEdge databases (including after-imaging and replication)
•     PostgreSQL
•     Oracle
•     Microsoft SQL Server
•     MySQL